Approaching managerial ethical standards in Croatia's hotel industry

Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were used to determine the prevailing ethical environment of Croatia's hotel industry. Results recommend its immediate improvement: the dominating self-centred managerial style has to develop a more biased pro-social behaviour. Methodology developed for this research is suitable for wider application in other transitional countries. A manager's value system (VS) may be represented as consisting of different elements[2] of pro-social and self-centred behaviour (Xi) (equation 1). The operating relationships created by these elements (equation 2), (equation 3), (equation 4) are fundamental to creating the ethical environment (E): VS ˆ fXi; i ˆ 1::ng …1† Xi ˆ responsibility; X2 ˆ power; X3 ˆmoney;X4 ˆ community; . . . Xn …2†